FAQ
Questions from clinics and labs.
If your question is not here, send it through the contact page.
What is ExoLink?
ExoLink is a UK platform that connects dental clinics with vetted dental labs and automatically allocates each case by price, quality and due date. It is built by Exodent Ltd, a UK digital dental lab business.
Do I need to change my scanner or workflow?
No. You keep scanning as you do today. You add ExoLink as a lab in your scanner portal and send scans as usual. Our scanner guides will cover each system step by step.
How does ExoLink choose a lab for my case?
Each case is matched against your price cap and preferences, lab quality and ratings, lab capacity and holidays, and your due date. Standard cases go to lower-cost labs and urgent cases to express labs.
Can I control what I pay?
Yes. You set price caps and preferences once and every case follows them. The cost of every case is visible to you.
What if a lab is full or closed?
Cases are rerouted automatically to backup capacity within the vetted network, so a lab holiday does not stall your work.
Can I rate labs or block one?
Yes. You can rate every case and block any lab you do not want to work with.
How does billing work?
Clinics receive one consolidated invoice per month covering all delivered cases, whichever lab made them. Labs receive a monthly statement showing gross, commission and net payout.
How are clinics and labs approved?
Sign-up is an application, not an instant account. We review registration details (GDC for clinics, MHRA for labs) and aim to respond within 2 working days. Approved applicants get a secure one-time link to set their own password.
How is patient data handled?
ExoLink is designed around UK GDPR and data minimisation: cases use a patient reference rather than a full name. See our Privacy Policy and Data Processing Agreement (both provisional pending legal review).
Ready to send your scans once?
Applications are reviewed within 2 working days.